Eclipsys Ongoing Support Agreement
We have developed a variety of support service offerings that make it possible to achieve greater system stability while allowing a greater flexibility for efficiency, agility and productivity.
The objectives of these services are to offer technical expertise and operational excellence to assist our customers to manage their Oracle products and by doing so, avoiding the costly hiring and retention of qualified.
As a valued customer, we already know your environment and can provide the best possible service when troubleshooting or providing you day-to-day operational support.
How Does It Work?
- Contract for 1, 2 or 3 year terms
- Monthly health check, maintenance, reports, etc.
- Block of hours for operations and troubleshooting, with ability to exceed plan.
- Suitable for day-to-day issue resolution and troubleshooting.
- For critical solutions requiring fast response time.
- Includes day to day operations and project delivery work (Oracle assets only)
Eclipsys uses Oracle Enterprise Manager product suite as the primary tool for our support services combined with an enterprise class tracking system. Our business model includes delivering support services only for Oracle environments and therefore we leverage extensively OEM tool, which provides maximum insight into the performance and stability of the deployed Oracle hardware and software.
Our Ongoing Support Agreement is the best choice and value for outsourcing Oracle expertise; contact us today to discuss how it could work for your business.