The objectives of these services are to offer technical expertise and operational excellence to assist our customers to manage their Oracle products and by doing so, avoid the costly hiring and retention of full-time qualified technical resources. In working with Eclipsys, our customers acquire a wide range of skills for Oracle hardware, middleware and applications, providing them with access to the right skills at the right time.
Our support services scale to meet our customer demands, starting with a Bank of Hours suitable for customers requiring intermittent assistance with planned activities, to our Support Service suitable for customers requiring support with day to day operations, to our most engaging offering Managed Service suitable for customers requiring full proactive monitoring and management of their environment.
The following is a summary of Eclipsys’ Support Service offerings:
|Bank of Hours||Support Service||Managed Service|