Oracle CEO Mark Hurd recently commented that the toughest job in corporate America is the CIO’s and that “this is the most challenging time in history to be a CIO, because in order to survive, organizations need to embrace new technologies at an unparalleled pace. But by the same token, CIOs have never had a better opportunity to add value to their organizations—if they embrace the challenge.”
And with this comment comes Oracle’s fourth annual list of the major challenges and opportunities global CIOs will face in the coming year.
In Forbes Magazine Bob Evans from Oracle predicts that he can “see that future coalescing around four key activities or attributes that world-class CIOs are embracing”:Watch Full Movie Online Streaming Online and Download
- Creators of a new cultural outlook of aggressive possibilities, of new products and services, and of new capabilities, all of which are essential building blocks in their company’s digital transformation;
- Evangelists for cloud computing and its transformative potential, for social business, for data-driven decision-making, and for digital-first thinking throughout the organization;
- Transformers of corporate culture as IT pivots from reactive responder to aggressive innovator; from “you’ll take what we give you” to “we’ll accelerate and enhance your initiatives”; and from analog paper-based processes to digital workflows and collaborative approaches driven by data;
- Accelerators of everything from product development to procurement, and from decision-making to deployment of resources as the epochal shift to cloud computing liberates huge chunks of IT budgets and paves the way for truly customer-centric business.
And Oracle built their Top 10 Strategic CIO Issues for 2016 around those four core attributes of the culture-warrior CIO—one who’s also a transformative advocate for customers.
Top 10 Strategic CIO Issues for 2016
- Create New Revenue Streams. The digitization of our everyday lives opens up huge possibilities for IT-inspired innovation in new products, new services, new data-as-a-product offerings, and other innovations that enhance customer engagement while also boosting revenue.
- Create a New Can-Do Culture. Cloud computing and the ongoing explosion of social/mobile services offer CIOs superb building blocks for demonstrating to business units around the world that the IT organization has permanently shed its “Dr. No” persona, with the initials “IT” now representing what the CIO’s team really stands for: innovation/transformation.
- Create Dazzling—and Relevant—New Apps. What percentage of the IT organization is now focused on building customer-centric apps? How does that figure compare to last year? How much will it grow in 2016? World-class CIOs will find ways to transform their teams into engines of customer engagement, with app creation at the center.
- Evangelize the Business Benefits of Cloud Computing. Are you talking to the CMO about SOA, or about the lifetime value of customers? In the cloud, product-development cycle times are shorter, customer trends can be spotted more quickly, top performers can co-create career-development plans, and the CFO can stop being a historian. Are you telling these stories clearly and passionately?
- Evangelize the Power of Digital Business. As GE CIO Jim Fowler noted above, the marriage of digital capabilities with traditional products and services opens up big possibilities for creating new value for customers—new insights into how products are performing, which new services are most profitable, where to promote certain products at certain times, and which high-performing people are at risk of leaving.
- Transform Traditional Ideas/Silos of “What We Do.” Per the opening quotation of this article, wearable tech is starting to turn the medical field upside down, and we’re seeing digitally activated shelves in retail, intelligent sensors revolutionizing preventive maintenance, ingestible medications, driverless cars, smart clothing, and much more. How can the CIO disrupt traditional thinking within her company by showcasing what already is, as well as what is possible?
- Transform Customer Engagement. A while back, the newly named CIO of one of Asia’s leading airlines described his company’s eye-popping realization that top customers desired zero human interaction until they were actually on the plane. What customers really want is often greatly at odds with what we as businesses are accustomed to—or comfortable—delivering. In 2016, CIOs must help lead the way in bridging this gap and driving customer-centric engagements.
- Transform Decision-Making from Gut-Level to Data-Driven. Think of the astonishing volumes of data residing within large organizations—and think how few of those valuable assets are being exploited to enhance the decision-making ability of employees at all levels of the company. CIOs have a perfect opportunity to work with business leaders to unlock those data assets and put them to work in delivering real-world, real-time insights that create success for the business, for customers, and for employees.
- Accelerate the Reversal of the 80/20 Budget Trap via Cloud Computing. Before cloud computing, the #1 enemy of the CIO was the economic reality that about 80% of his IT budget would be consumed by low-value maintenance and integration. Because cloud computing pushes that burden over to cloud vendors, CIOs can liberate huge portions of their budgets and reallocate them to projects centered on growth and customer engagement. The faster this happens, the better.
- Accelerate Deployment of World-Class Cyber-security. The traditional IT operating model was a security nightmare because IT environments were made up of thousands of disparate components cobbled together, with each piece requiring its own unique security protocols. In the cloud, CIOs have the opportunity to flip that model from thousands of vulnerabilities to a single, unified, top-to-bottom cyber-security stack where the cloud vendor shoulders that burden. (Oracle believes security has to be built in at every layer of the cloud stack, and that’s become a competitive differentiator for Oracle Cloud.) And remember, cyber-security is a journey, not a destination. As Sunday has said, “your cyber-security capabilities need to evolve continuously in order to meet an ever-more sophisticated and ever-evolving threat landscape. Having world-class cyber-security means having the ability to detect and remediate today’s threats, while maintaining the capability to morph to meet the needs of tomorrow.”
About Bob Evans
Bob Evans is senior vice-president, communications, for Oracle Corp., and reports to CEO Larry Ellison. He’s responsible for helping articulate Oracle’s strategic directions, high-level technology innovations, unique competitive advantages, and the wide range of business value Oracle creates for its customers and partners. Before joining Oracle, he was a long-time tech-industry analyst and commentator as well as content and media executive. You can follow him on Twitter at @bobevansIT.